Frequently Asked Questions

Yes, our qualified client consultants are trusted by a wide range of insurance companies, ensuring you get maximum coverage for your upcoming project. Restoring your roof system can be a stressful job, especially when dealing with storm damage. Our job is to take care of the homeowners during the insurance process, so you don’t have to worry about a thing.

With our experts at Horizon Restoration on your side, you can breeze through the roof insurance claims process. Our process is simple. We’ll start with a free inspection and then work with your insurance company to create a claim for your roof restoration project. We will schedule an inspection with an adjuster provided by your insurance company. To ensure you receive your rightful claim amount, your client representative will be present at this inspection to point out any overlooked damage and relevant building codes to the adjuster. We will then correspond with your insurance company until we agree on the scope of work that is required for your house to be properly restored. Once the insurance claim is processed, we’ll complete the repairs and send any necessary documentation to the insurance company.

The insurance claim process can vary depending on your insurance company and the extent of the damage to your property. Generally, it takes between 1-3 months for an insurance claim to be processed and approved. Our team will work closely with you and your insurance company to expedite the process and start the repairs as soon as possible.

If you have had hail in your area, we can only determine if the shingles have been damaged by close inspection of the shingles—this inspection must be made from the rooftop and must be done by a professional trained in hail damage assessment. If you have wind damage, you may see shingles on the ground or shingles missing from your roof but not all damage is visible from the ground.

​Horizon Restoration is fully licensed, bonded, and insured, but what does that really mean? Being licensed means we have passed the roofing licensing exam and met all state requirements to be able to run our business. Being bonded means that you, as our customer, are protected from possible losses that are caused by our team. Lastly, being insured means we have protected our business with all the necessary insurance policies. We follow all local, state, and federal regulations to ensure the safety of our team and clients. We also invest heavily in continuing education opportunities for our team members to ensure we continue to operate with the best industry practices. ​

​Yes, we offer incredible financing plans for all our customers to ensure we’re providing the best care at a great price for everyone. We aim to work with every individual to find the best financing options for their specific situation, including no money down! All you have to do to get started is fill out a simple application to see if you’re eligible. ​

The length of your home improvement project will depend on the scope of work, weather conditions, and availability of materials, but our team takes pride in offering efficient and effective services with results that will withstand the test of time. Once you schedule a FREE, no-obligation appointment with our team, we’ll be able to give you a better idea on the scope of the project as well as an accurate estimate.

Horizon Restoration is proud to offer reliable warranty protection on all our services, including renovations on roofs, siding, gutters, windows, doors, awnings, and more. Our industry-leading warranties are in place for your added peace of mind, so you don’t have to stress during the remodeling process or for many years to come.

Absolutely! We take pride in our work and are happy to provide references from satisfied clients. You can also find us on Google Reviews, Yelp, Angie's List, and Facebook to read reviews from past customers.

​There are plenty of siding options from which you can choose for your home, but it can be hard to make a final decision. If you’re in the market for something affordable and reliable, vinyl siding is a great choice. Fiber cement siding is also a fantastic option due to its durability, customizability, and eco-friendliness. ​

If you suspect your home has suffered storm damage, you can prepare for your initial appointment by locating the declaration page of your homeowners insurance policy so we may review it with you. On the other hand, if your project won't involve your insurance company, there are a few things you can do to prepare, including establishing your budget and having a list of questions to ask. When in doubt, you can always contact our team to ask!

Spring, summer, and fall are all excellent times to replace a roof. Occasionally, winter is also an option, provided temperatures are warm enough for the adhesive on the shingles to properly adhere to one another after they have been nailed to the roof decking (the frame of the roof). If your roof needs replacement, it's important not to put the process off, as damaged shingles can allow water to seep through to the wooden roof decking underneath. If this happens, the wooden decking can rot and require replacement.

The cost of your roof replacement in Chicago will depend on several factors, including the complexity of your roof, the discovery of any underlying structural damage, and the materials used. For standard asphalt roofing, prices in Chicago typically vary from $7,000 to $14,500, with averages hovering around $11,000. At Horizon Restoration, we do all that we can to keep our prices affordable, and offer flexible financing options to help offset any upfront costs for our customers. 

Yes, homeowners insurance covers roof damage following weather events such as hail or other severe storms. When you work with Horizon Restoration for your storm damage repairs, we’ll offer beginning-to-end service that includes documenting all signs of damage, expert-grade restoration work, and communicating with your insurance adjuster to ensure you get proper coverage.

Roofing companies create estimates by calculating all the anticipated costs that will go into the project, such as materials, labor, removal and disposal, or add-on services. A roofer will also likely assess your roof size and complexity. Our team at Horizon Restoration utilizes quote software, so our customers receive itemized estimates that make it clear what exactly is included in our price.

Each roofing company will vary when it comes to what is included in their roof replacement estimate, but our team at Horizon Restoration tries to include as many services as possible in our roofing estimate. Aside from permits, warranties and add-on services, everything else is accounted for in our quote, including removing existing materials, inspecting underlayment, and installing all new components necessary for your complete roof replacement. 

There are many roofing materials available today that perform well in Chicago’s climate, no matter the time of year. Architectural asphalt shingles are a great option, offering incredible resistance against high winds and impacts, while also providing reliable insulation to the rest of your home, even in the hot summers and cold winters. This roofing option is also cost-effective, making it accessible to many homeowners throughout Chicagoland. 

It can be hard to determine if a roof is in need of repairs or a complete replacement. If your roofing system is on the newer side and only experiencing isolated areas of damage or deterioration, roof repairs are likely enough to restore your system to working order. When your roof is experiencing widespread damage, structural issues, multiple leaks or is past 20 years of age, your roofing contractor may recommend scheduling a complete roof replacement in order to ensure safety and home integrity.

The lifespan of your new roofing system will depend on the maintenance it receives over the years as well as the materials used. A roofing system featuring cheap, subpar products won’t last nearly as long as a roof constructed from reliable materials. At Horizon Restoration, we always try to offer our customers premium products from industry-leading brands while simultaneously doing all we can to keep our pricing competitive. By only working with trustworthy materials, we ensure our customers receive decades of protection, insulation, curb appeal and more out of their new roofs.

If you want to work with a reliable Chicago roofing contractor, one of the first things to consider is their reputation. If they have many positive customer reviews and ratings, you should feel more confident enlisting their help. Also, a trustworthy roofer will give you a transparent estimate before getting started with their service, or offer assistance navigating the insurance claim process during restoration projects. Our experts at Horizon Restoration have earned hundreds of 5-star reviews from our past customers, give accurate and easy-to-read estimates, and offer thorough help filing insurance claims during roof restoration services.

You should never wait to get started filing your insurance claim after experiencing roof damage from a storm. While most insurance companies give a 1-year window for filing a claim, the longer you wait, the more difficulty you may run into getting the coverage you deserve. When you work with Horizon Restoration, we’ll compile all the information needed for your damage report and can even meet with your adjuster on your behalf to ensure you receive swift approval and proper coverage.

There are many signs that your roof may have received storm damage, including cracked or curled shingles, missing asphalt granules, dented gutters and downspouts, or a sagging overall structure. However, there are many more forms of storm damage that can go undetected when just looking at your roofing system. Visit our Horizon Restoration website to utilize our weather widget in the bottom left corner—this tool will help you discern if your property likely received storm damage recently, ranging from wind damage to hail damage.